This Privacy Policy describes how McDowell Incentives, Inc. (dba Mi Swag Store and Mi Connect App) collects, uses, and shares information when you use our online platform and swag stores. This Service facilitates inbound voice calls, and outbound email, SMS, and social media campaigns.

Your Privacy is Important to Us:

We are committed to protecting your privacy and the privacy of your contacts. We will not sell your data to third parties. We will only use your data to provide and improve the Service, including executing your campaigns, and you can opt out of data collection and use at any time.

Information We Collect:

We collect information from you in the following ways:

- Information You Provide Directly: When you register for an account, we collect your name, email address, company name, and other contact information. When you upload contact lists, we collect the information contained within those lists, which may include names, phone numbers, email addresses, social media handles, and other relevant contact details. When you create and manage campaigns, we collect the content of your emails, SMS messages, social media posts, and voice recordings. When you interact with our customer support, we collect information you provide during those interactions.

Information We Collect Automatically:

- Usage Data: We collect information about how you use the Service, such as your login activity, campaign performance, and feature usage.

- Device Information: We collect information about the devices you use to access the Service, such as your IP address, browser type, and operating system.

- Call Data: When using the inbound voice feature, we collect call logs, call recordings (if enabled), and related metadata. Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences.

How We Use Your Information:

We use your information for the following purposes:

- To Provide and Maintain the Service: To manage your account and provide you with access to the Service. To execute your inbound voice, email, SMS, and social media campaigns. To provide customer support and respond to your inquiries. To monitor and analyze Service usage to improve its performance and functionality.

- To Communicate With You: To send you important notices and updates about the Service. To send you marketing and promotional materials (you can opt out of these communications at any time).To Ensure Security and Compliance:To detect and prevent fraud and abuse. To comply with legal obligations.

Data Sharing:

Service Providers: We may share your information with third-party service providers who assist us in providing the Service, such as hosting providers, email delivery services, and SMS gateways. These providers are contractually obligated to protect your information and only use it for the purposes we specify. Legal Requirements: We may disclose your information if required by law or in response to a valid legal request. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Your Rights:
Access and Correction: You have the right to access and correct your personal information.

Data Portability: You have the right to receive a copy of your personal information in a portable format.

Deletion: You have the right to request the deletion of your personal information.

Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. You can also opt out of data collection entirely by closing your account.

Call Recording Opt-Out: If call recording is available on your account, your contacts will be informed that the calls may be recorded, and they will be given the option to opt out.

Data Security: We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

These measures include:

- Using secure servers and encryption.

- Implementing access controls and authentication procedures.

- Regularly monitoring our systems for security vulnerabilities.

Data Retention:
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, it will be deleted.

Children's Privacy:
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under. If we become aware that we have collected personal information from a child under, we will take steps to delete it.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or by sending you an email. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at: 405.848.3193

[McDowell Incentives, Inc. [dba Mi Swag Store & Mi Connect.App]

[email protected]

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